Apparently, Whirlpool still has a backlog relating to earlier recalls of washer-dryers. There response had been so poor that eventually executives of the company were brought to answer questions posed by a House of Commons Select committee. The logistics of recalling so many additional machines suggests that I am not likely to get a repair or replacement from them anytime soon.
What some people may not know is that the UK Consumer Rights Act 2015 places a legal responsibility on the retailer who sold a faulty item to make recompense. So, to circumvent a long list of cases held by Whirlpool, I have contacted to the retailer that supplied my washing machine.
I tried to establish contact by telephone on three separate occasions yesterday and each time I rang was kept on hold for over half an hour before losing patience, disconnecting. I finally decided to make a written request for recompense, via email. Almost immediately I received an automatic response informing me that someone would contact me within 24 hours. I will post the the outcome here later.
It can sometimes be difficult to find out from a retailer's website who to contact with a written complaint . Presumably they don't like to receive written complaints. But, as I have already said, sometimes telephone contact is virtually impossible. Just do an internet search, as I did, and your retailer's address and email address for Customer Complaints should pop up.
If you have a faulty item - to make life easier There is a downloadable proforma letter asking for action regardind faulty goods on the Which website.